terms of service

Payment Methods
UK Pro accepts these payment methods: Credit Cards: American Express, MasterCard and Visa
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
UK Pro cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Returning Merchandise
You can return most new, unopened items within 30 days of delivery for a full refund.
To initiate a return, follow the directions on the Returns/Warranty page. You can only initiate a return after an order has been marked as shipped. The refund will be for the full value of the returned items, unless otherwise noted. Shipping and handling fees will not be refunded. Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller. If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call UK Pro before you initiate the return. In these cases, you may be compensated for the return shipping.
Refunds, Credits and Balances Due
As soon as the UK Pro receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call UK Pro for assistance.
Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact us immediately at 800-327-7388 or
customerservice@ukprogear.com
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
U.S. Territory Shipping
When you begin checkout, available shipping destinations can be selected from pull-down menus. If your desired destination is not included in the available selections, we cannot ship orders to it. UK Pro currently ships only to the U.S. 50 states. We cannot ship to APO/FPO addresses or any U.S. Territories.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Order Questions or Changes
If you have recently placed an order with us and need information about us or would like to change your order, please contact us at 800-327-7388 orcustomerservice@ukprogear.com
Indemnification
You agree to indemnify, defend, and hold harmless UK Pro, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of UK Pro's services.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. UK Pro reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, UK Pro will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with UK Pro's Return Policy.